Tracing the missing records for providing to a RTI appellant
The appellant filed an application under the Right to Information (RTI) Act with the Life Insurance Corporation (LIC) seeking information regarding action taken on his complaint pertaining to a particular LIC policy. The Public Information Officer (PIO) provided part information and in respect of others, he informed that the relevant records were not available.
During the hearing before the Central Information Commission (CIC), the appellant submitted that based on his complaint regarding being defrauded by agent of the LIC of India, an inquiry had been instituted and he wanted to know the outcome of the enquiry. The PIO submitted that the enquiry was constituted in 2002 by Shahjehanpur branch and the papers were not traceable after lapse of so many years. PIO further admitted that the agency code of the said agent had since been terminated and also confirmed that such information regarding termination of agency code is permanent record and is required to be permanently retained by the Company. The PIO confirmed that the Senior Divisional manager was the competent authority to terminate agency code.
View of CIC
The Central Information Commission (CIC) directed the PIO to obtain the permanent record pertaining to the reason for terminating agency code of that former agent of the Company and provide the same to the appellant.
Citation: Mr. Ram Naresh Rastogi v. LIC of India in Appeal: No. CIC/DS/A/2011/003891
RTI Citation : RTIFI/2012/CIC/704
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