Action taken on appellant’s complaint against a counter clerk for misbehaving & denying her a reservation on the ground of incomplete handicap certificate - PIO: her complaint was not received - CIC: send a comprehensive response after enquiry
Action taken on appellant’s complaint against a counter clerk for misbehaving & denying her a reservation on the ground of incomplete handicap certificate - PIO: her complaint was not received & hence there was no information - CIC: respondent to send a comprehensive response to the appellant after due enquiry into the complaint
O R D E R
1. The appellant filed an RTI application with the PIO on 15.7.2012 seeking information about the action taken on her complaint dated 24.6.2012 against a counter clerk for misbehaving and denying her a reservation on the ground of incomplete handicap certificate. The appellant filed her first appeal on 18.7.2012 with the first appellate authority (FAA) as the Station Master, Gwalior refused to receive the RTI application.
2. The CPIO informed the appellant on 24.8.2012 that her complaint was not received and hence there was no information. The appellant approached the Commission on 7.9.2012 in second appeal.
3. The appellant did not participate in the hearing.
4. The respondent participated in the hearing through video conferencing and stated that the appellant was, through her RTI application of 15.7.2012, seeking information about the action taken on her complaint dated 24.6.2012 alleging denial of reservation and misbehavior by a counter clerk on 24.6.2012 at Gwalior Railway Station.
5. The respondent stated that in so far as the subject matter of the RTI application is concerned, there appears to be some confusion. The respondent stated that while the RTI application dated 15.7.2012 has been received on which due inquiry was made, but the enclosure of the RTI application, i.e., the original complaint dated 24.6.2012, it appears, has got detached. The respondent stated that a number of complaints are received in the respondent organization through various routes, e.g., by post, SMS, email, inperson, etc. and it is possible for the papers to get misplaced.
6. The respondent stated that they would prefer to look into this matter in greater depth taking into account the contents of the complaint and respond to the appellant accordingly. The respondent stated that a response will be sent to the appellant about the action taken by the respondent on the complaint of the appellant.
7. During the hearing, the respondent was given the mobile number of the appellant to facilitate establishing contact with the appellant.
8. The respondent is directed to send a comprehensive response to the appellant after due enquiry into the complaint of 24.6.2012, within 30 days of this order. The response must include information about the findings of the respondent organization on the complaint, any corrective action taken and any other issue relevant to the points in the RTI application. The appeal is disposed of. Copy of the decision be given free of cost to both the parties.
Citation: Smt. Usha Anand v. North Central Railway in Decision No. CIC/AD/A/2012/003056/VS/06284