DoPT goes for retendering of the RTI Call Centre and Portal Project
The Department of Personnel and Training (DoPT) had invited proposals from Call Centre and IT agencies for setting up a Call Centre with a Portal for receiving RTI applications and appeals. The complete proposals were required to be submitted by 10th July, 2012. Link - http://www.rtifoundationofindia.com/rti-call-centre-and-portal-be-set-1568
The selected organisation was required to set up, operate and maintain an RTI call centre to facilitate voice calls, SMS and Inter-Voice Response System managed calls. The selected organisation was also expected to develop, implement and maintain an RTI portal with provisioning of data centre, disaster recovery services for hosting of the portal and training to government personnel and had evoked interest amongst IT firms. Link -. http://www.rtifoundationofindia.com/%E2%80%98rti-call-centre-and-portal-project-evokes-interes-1913
The Under Secretary (IR) vide circular No. 1/41/2009-1R(Vol.111) dated November 29, 2012 has informed that the competent authority has ordered retendering of the RTI Call Centre and Portal Project. The retendering shall be done after revising the RFP of the project.
No reasons have been assigned for the retendering.